Refund policy

At APK, we are committed to providing high-quality digital products, coaching, and training services. Please read our Return & Refund Policy carefully before making a purchase.

1. Digital Products & Online Training
All digital products, downloadable materials, and online formations are non-refundable once access has been granted or the product has been delivered. Due to the nature of digital content, we cannot accept returns or exchanges.

2. Coaching Programs & VIP Services
Payments made for coaching sessions, APK VIP access, or consulting services are final. No refunds will be issued for missed sessions, lack of participation, or change of personal circumstances. 

3. Bi-Weekly Subscription 
Subscriptions are billed according to the selected plan. You may cancel at any time before the next billing cycle to avoid future charges. However, payments already processed are non-refundable.

4. Technical Issues
If you experience a technical problem preventing access to your purchase, please contact our support team. We will make reasonable efforts to resolve the issue or restore access.

5. Exceptional Cases
Refund requests will only be reviewed in rare and exceptional situations, such as duplicate payments or proven billing errors.

6. Contact
For any questions regarding this policy, please contact APK support at:
 : aprannpoukonprann@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aprannpoukonprann@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aprannpoukonprann@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aprannpoukonprann@gmail.com.

Physical Products — Returns and Refunds

Customers may request a return within 7 days of delivery if the physical product arrives damaged. Returns for a change of mind are not accepted.

Please contact us through our store’s contact page with your order number and photos of the damaged product before returning it. We will provide return instructions.

The customer is responsible for return shipping costs. Once we receive and inspect the returned product, we will notify you whether your refund is approved. Approved refunds will be issued to the original payment method.

This policy does not limit any rights provided by applicable consumer protection laws.

Contact us : aprannpoukonprann@gmail.com